Garbo's - Village Pointe

I asked for highlights and to brighten up my hair a bit. At first I thought it turned out great, but as soon as I got home and looked closer I noticed the roots of my hair were patchy, orange tone. Also the lower half of my hair was a different tone than my upper and I could see where the difference split. I called back and explained and was scheduled for a root retouch. I showed her the orange roots and she agreed that yea we needed to fix that and also the bottom of my hair. She used a toner and then was drying me off to style my hair when I looked closer and saw that it was STILL orange tone at the roots! I think if I wouldn't have said anything again she would have just pretended it was fixed, that's one part that really bothered me, she clearly saw that she hadn't fixed the issue and waited for me to say something. So then again she said she would try to fix it by this time doing a root smudge. After doing the root smudge, she said it was fixed and it looked better , by then it was getting late and I had to leave with wet hair. Finally getting home and although the roots look better than what they were I still see patches of orange roots and since she darkened the roots with a similar color of my natural hair it has this weird tone to it. Also my top hair after the toner is just looking weird. I also think that I have more highlights on one side of my head than the other, have dark spots I feel like more on one side. I feel bad writing this because as a person the stylist was very nice and I really liked talking with her, that's why I went back to her to fix it but now it was a big waste of time and I feel a big waste of money for something that looks terrible. My hair does not look professionally done.

I came in with a mess of color but Alysha listened to what I wanted, studied the picture that I brought as reference and communicated with me throughout the whole process of getting my hair to the color I was after. And she naillllled itttt! I have had a rough time finding a stylist who gets my vibe and hears me out but she did AMAZING! This was a few weeks ago and I plan to rebook with her again when the time comes. She made sure my color was long lasting and that my roots would be blended and was just all around brilliant without charging me an insane amount of money. Very good experience. Thank you so much!

I wish I could give them zero ,these people they don’t value customers at all. I reached to their salon just 2minute up for my appointment that too because I couldn’t find their salon.These people said we cannot accommodate you because stylists has other clients .I mean just by 2 minutes they couldn’t accommodate , they just care about money . Very bad experience I must say.

Courtney L. has been doing my hair for over a year now. She does a great job! Always listening to my ideas and concerns. She colors my grey, highlights, and cuts my hair. When I was interested in a smoothing service she doesn’t perform, she had no issues referring me to AND coordinating services with one of her colleagues. She has also cut my boyfriend’s hair. He wanted a completely new hairstyle. I was nervous, but she pulled it off and he looked SO handsome. Most important to me, Courtney is genuine. She truly cares about people, easpecially her clients.

I wanted to update my review from a 1 Star to a 5 Star. Thank you Darcy for genuinely caring about the customer experience and for pairing me with a stylist who is extremely knowledgeable about hair color and who was able to fix my hair and get it blended until my next real appt. I'm so excited to go back for my next appointment. I'll post new pics after my next appt so people can see what a great job the stylist did. I've tried 3 different stylists at this location and, even though they claimed to have training and are good with color, it wasn't the case. Attached are pictures. The one where I'm smiling is what my hair looked like until I started going to Garbo's. The other two are my last experience. They weren't able to blend my highlights, get my color right, and in sections, there was over processing of the highlights. That's why it looks like I have a wing on the side of my head. There was no blending and my hair is a mess. I tried going back for color correction but they said no stylists available to help but I could go to another location. I am now looking for a new salon and will NEVER go back here.